The Cash Industry’s Pandemic Response: It’s Time for a Hot Wash

So you were forced to use your business continuity plans due to COVID-19? What did you learn? What could you do better next time?

The COVID-19 pandemic caused the world to take a step back and react. Most major businesses have pandemic BCPs, however, during the creation of them, did anyone really think it would happen? From the Federal designation of a “necessary business,” to finding qualified vendors who can perform the regulatory requirements, to employee resource constraints, did you encounter situations in the plan where there was no script?

It’s time to take another step back and evaluate the actions taken during the COVID-19 pandemic and develop a plan to improve our response and ability to weather the next crisis. It’s time for a hot wash.

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Brad Moody, EVP
Lowers Risk Group

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